What is case management and case management software?
Case management is the act of providing your customers with software that enables them to improve the condition of their communication with your firm and vice versa. Basically, this software makes sure that you have one user interface to document all your cases or ‘projects’ in one place. It provides you an area where you can make sure that all your customers are getting the required attention and resolving issues. Using different case management software and tools, you can automatically collect and organize your customer interactions in one place. It allows you to interact comprehensively with every customer and access their issues from a convenience standpoint.
What are some of the best features that good case management software has?
There are several important and key features that every case of management software should contain. Here are some of those essential features divided concerning the kind of need they fulfill:
- Automatic tracking and categorizing of customer interactions from every channel that is there on your server
- Ability to add notes for seamless communication with the several teams that are involved in the project
- The establishment of several fields where the customer can enter valuable information that the company can later use for marketing or outsourcing
- Ability to interface with external systems and servers
- Ability to use flexible APIs that enable users to create real-time communication channels with your business professionals
- Seamless communication channels between the customer and the various networks that are also holding stakes in the business
- Provision of self-service portals in the website or portfolio of the company
- Ability to answer basic service-related questions to customers without the requirement of help from an actual service provider employed by the company
- An online knowledge base that could provide solutions to problems that customers are facing without the requirement of human intervention or help
What is case management in social work?
Case management in social work refers to how the management of portfolios and projects in the social sector can help with the seamless integration of the work they’re trying to do with the several stakeholders involved in the project. Hence, case management in social work is about opening lines of communication between various stakeholders of a social project or program and making sure that the company or the social cause is constantly aware of the projects they have and the kind of attention they require.
Case management is a complex approach towards service delivery that attempts to ensure that clients with multiple problems receive all the help and assistance they need in a timely and appropriate fashion. The assessment of these problems means the process involved in hearing the specifics and the details of a client’s initial problem, further calls to make sure that proper judgment is given, and the conclusion or determination of the possible causes of that problem. This assessment is hereby designed to help deteriorate the impact of the problem both on the client and your business.
Within a perspective of strength, the assessment is produced both by the client and the case manager’s manager (the case manager). Information is usually collected in the following six domains of case management:
- Social support
- Vocational or educational
- Daily living
The need for case management for social work
According to the Bureau of Labour Statistics, there are more than 680,000 case managers and social workers alone. Some reports say that the amount of social workers is projected to increase by over 15%b in the following decade. It implies that there will only be an ever-increasing need for data-driven non-profit organizations to support the ever-increasing number of social workers and the organized associations and businesses they work for.
These statistics also say something else. It means that the organizations that are springing up are also becoming more and more data-driven. Hence, there is a need for case management work that is being done for these non-profit organizations and governmental entities. When they engage in larger communities, there is an increased need for such management software and mechanisms.
It is also a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services needed to meet clients’ health and human service needs. At the very core of case management for social work, it is about helping to transform the lives of all those involved by individualized care and services. As a result, clients can make sure that they achieve their goals in the time frame they have allocated themselves.
Four components are essential in case of management for social work
Here are the four most important components for case management that concern itself with social work worldwide.
- Intake – Intake is the stage where the case manager first meets a new client. The case manager usually gathers demographic information about the concerned client and establishes the client’s immediate needs. It creates an environment of reliability and trust between the two entities.
- Assessment of needs – This assessment is based majorly on the information collected in the first stage. Here, however, the case manager goes into greater detail about the scope of the information and identifies the client’s specific problem. It’s done along with the precise analysis of the interests and risks to the client’s problems’ success.
- Service planning – Here, the case manager establishes certain goals that need to be achieved to ensure the client’s problem is solved completely. Hence, the result of this goal-setting process is a case plan in itself. This case plan includes outputs and the results of the endeavors that will later translate into a client’s success parameters. A service plan should ideally be achievable and measurable, that is, quantifiable.
- Evaluation and subsequent monitoring – Evaluation is very important to understand the impact that specific programs can have on a client. Using the results of the metrics defined in the previous stages of the process, the ideal case manager should incessantly monitor and analyze the client’s progress. Hence, the evaluation and data ensure that the client’s success is quantified and measurable, instead of simply anecdotal.
Hence, these are some of the components of case management in social work. Although case management in social work is booming, there is still an active requirement of professionals in this field who make sure that client’s never worried about their problems without having enough data and analyses again.
Social work case management helps non-profit organizations, governmental entities, non-governmental organizations, and other social causes to manage their time and their various stakeholders with efficiency. It makes them efficient in their work. It includes increased efficiency in delegation and the launching of several social programs all year round.